As a new customer, I feel very happy to find a insurance company that treats you as a valued customer. Starting since the beginning, couple of months ago when I saw Chris' mom, Johanna at the YMCA in Beverly, I know Johanna from working out at 5:00 am more than 20 plus years ago. I told her that I was looking for a insurance company and that I remembered their family business. She gave me the contact information. I spoke with Christ, mentioned to him that I knew his mom. Chris took the time to explain to me the best way to insure the two cars, for my two boys and I. As a Latina I asked a lot of questions, he answered every single one, with a big smile just like his mom. Last week I emailed him, asking for a recommendation for a reasonable mechanic shop for one of my cars. He answered the email the same day with three contacts. Thanks, Chris for all your support! I will recommend this insurance company to any of my friends!